Fraud & Chargeback Policy
Fraud Prevention
We reserve the right to:
• Request government-issued identification
• Verify billing and shipping information
• Require signature confirmation on delivery
• Cancel or delay orders suspected of fraud
Chargebacks & Disputes
Customers are encouraged to contact us directly before initiating a chargeback.
If a chargeback is filed:
• We will provide documentation including delivery confirmation, signature records, and accepted policies
• Unauthorized chargebacks may result in refusal of future service
No refunds will be issued for chargebacks where:
• Delivery is confirmed
• Signature confirmation is provided
• Policies were disclosed and accepted at checkout
False Claims
Fraudulent claims, including false non-delivery or item condition disputes, may be reported to payment processors and authorities.
Disclaimer
Gold Castle Jewelers reserves the right to modify or discontinue financing options at any time without prior notice. Financing terms and availability are subject to change based on third-party provider policies.