Returns, Exchanges & Jewelry Services
Return & Exchange Policy
Gold Castle Jewelers offers returns and exchanges on in-stock, ready-to-ship, and special-order items purchased online and in-store with a postmark date within 30 days of receipt. After the 30-day mark, all sales are considered final. Online returns and exchanges require prior authorization. If you are submitting an online return, please review our policies before submitting a request.
š Policies & Conditions
Due to the nature and value of fine jewelry, we maintain a strict return policy.
Final Sale Items (Non-Returnable)
ā¢ All sales are FINAL for:
ā¢ Fine jewelry, including but not limited to solid gold, diamond, and gemstone jewelry
ā¢ Custom-designed or made-to-order items
ā¢ Personalized or name jewelry
ā¢ Loose stones (diamonds or gemstones)
ā¢ Resized or altered jewelry
ā¢ Jewelry cleaners and care products
ā¢ Gift cards
ā¢ Sale or discounted items
ā± Eligibility Window
ā¢ Returns and exchanges are accepted on:
1. In-stock
2. Ready-to-ship
ā¢ Items must be postmarked within 30 days of receipt
ā¢ After 30 days, all sales are considered FINAL
ā¢ Prior authorization is required for all online returns or exchanges
ā¢ Customers must review policies before submitting a return request
š¦ Item Condition Requirements
Eligible items may qualify for store credit via gift card or exchange only, subject to approval.
Returned or exchanged items must:
ā¢ Be unworn, unused, and in the same condition as received
ā¢ Original receipt required
ā¢ Be returned in original packaging
ā¢ Include all original items, including boxes, certificates, cards, documentation, accessories and etc. included
Items showing wear, damage, resizing, alteration, or missing components will be rejected.
ā No refunds to original payment method
Exchange Shipping Responsibility
ā¢ Customers are responsible for all shipping costs related to exchanges
ā¢ Returned items must be shipped using a trackable and insured method
ā¢ Gold Castle Jewelers is not responsible for items lost or damaged during return shipment
š¬ In-Store vs Online Purchases
ā¢ Items purchased in-store cannot be returned or exchanged through the online portal
ā¢ Online return requests apply only to online purchases
Condition Verification
All returned items are inspected upon receipt.
Gold Castle Jewelers reserves the right to deny store credit or exchange if the item does not meet return conditions.
How to Request an Exchange or Store Credit
Please contact us before shipping any item back:
š© Email: customercare@goldcastlejewelers.com
Include:
ā¢ Order number
ā¢ Item name
ā¢ Reason for exchange or store credit request
Unauthorized returns will not be accepted.
š§ Resizing & Repairs
Resizing and repair services are subject to item design and condition.
ā¢ Resized items are final sale
ā¢ Repair timelines are estimates and may vary
ā¢ Gold Castle Jewelers is not responsible for pre-existing wear, fragile stones, or structural issues discovered during the resizing or repair process
ā¢ Customers are responsible for all shipping costs related to repairs unless otherwise stated
If you are located in the Silver Spring area, you may visit our store to drop off your jewelry for resizing or repair. Appointments are available upon request.
š© To schedule a repair or resizing:
Email: customercare@goldcastlejewelers.com
Phone: (301) 598-3898
Disclaimer
Gold Castle Jewelers reserves the right to update policies and pricing at any time.
If you have any questions, please contact us at
š§ hello@goldcastlejewelers.com
š (301) 598-3898